KM Mittal Cleaning Services is committed to protecting your privacy and maintaining the confidentiality of your personal and business information. This policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following information when you contact us, request a quote, or book a service:
Full name
Phone number
Email address
Property or business address
Service details and booking information
Payment details (processed securely via third-party providers)
We only collect information that is necessary to provide our services.
2. How We Use Your Information
Your information is used to:
Provide cleaning services you request
Contact you regarding bookings, quotes, or enquiries
Communicate with real estate agents or property managers (for bond cleans, if authorised)
Issue invoices and process payments
Improve our services and customer experience
We do not sell, rent, or trade your personal information to third parties.
3. Confidentiality (Residential & Commercial Clients)
All customer information is treated as strictly confidential
Our staff are trained to respect customer privacy at all times
For commercial clients, any business-related information, site details, or security procedures are kept confidential
We do not disclose client information unless required by law or authorised by the customer
4. Property Access & Security
Any keys, access codes, or entry instructions provided are used only for the purpose of delivering the service
Access details are not shared with unauthorised persons
KM Mittal Cleaning Services is not responsible for security systems not disclosed prior to service
5. Data Storage & Protection
Personal information is stored securely and protected from unauthorised access
Digital data is stored using secure systems
We take reasonable steps to protect your information from misuse, loss, or unauthorised disclosure
6. Third-Party Services
We may use trusted third-party services for:
Payment processing
Accounting and invoicing
Website hosting and booking systems
These providers are required to handle your information securely and in compliance with privacy laws.
7. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request corrections if information is inaccurate
Request deletion of your personal data where legally permitted
Requests can be made by contacting us directly.
8. Policy Updates
KM Mittal Cleaning Services reserves the right to update or modify this Privacy & Confidentiality Policy at any time. Updates will be published on our website.
9. Contact Us
If you have any questions or concerns regarding privacy or confidentiality, please contact:
KM Mittal Cleaning Services