1. Introduction
Welcome to KM Cleaners. By accessing or using our website and booking our cleaning services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all services provided by KM Cleaners across Gold Coast and Brisbane, QLD.
If you do not agree with any part of these terms, please do not use our services.
2. Services
KM Cleaners provides professional cleaning services including but not limited to:
- Residential Cleaning
- Bond Cleaning / End of Lease Cleaning
- Commercial Cleaning
- Deep Cleaning
- Carpet Cleaning
All services are provided based on the details supplied by the client at the time of booking.
3. Booking and Confirmation
Bookings can be made through our website, phone, or email.
A booking will be considered confirmed once:
- Service details are agreed upon
- Date and time are scheduled
- Contact details are provided
KM Cleaners reserves the right to refuse or cancel bookings if necessary.
4. Pricing and Payments
All service prices depend on the type of cleaning service, property size, and cleaning requirements.
Payment may be required:
- Before the service
- On the day of service
- Immediately after service completion
KM Cleaners reserves the right to update pricing at any time without prior notice.
5. Cancellation Policy
If you need to cancel or reschedule a booking, please notify us as early as possible.
- Cancellations within 24 hours of the scheduled service may incur a cancellation fee.
- Same-day cancellations may be charged a partial service fee.
6. Access to Property
Clients must ensure that our cleaning team has access to the property at the scheduled time.
If access is not available:
- Waiting charges may apply
- The appointment may be cancelled or rescheduled
7. Client Responsibilities
Clients are responsible for:
- Removing valuable or fragile items before cleaning
- Providing accurate property details
- Ensuring utilities (water and electricity) are available during the service
KM Cleaners is not responsible for damage caused by pre-existing conditions or improper installations.
8. Satisfaction and Complaints
KM Cleaners aims to provide high-quality cleaning services.
If you are not satisfied with the service, please contact us within 24 hours of service completion, and we will review the issue and arrange a suitable resolution where possible.
9. Liability
While we take great care during cleaning, KM Cleaners will not be liable for:
- Pre-existing damage to property
- Wear and tear items
- Items not secured or improperly installed
Our liability is limited to the value of the cleaning service provided.
10. Website Use
All content on this website including text, images, and design is the property of KM Cleaners and may not be copied, reproduced, or distributed without permission.
11. Changes to Terms
KM Cleaners reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be published on this page.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us.
KM Cleaners
Gold Coast & Brisbane, QLD
Website: https://kmcleaners.com.au/