1. Introduction
Welcome to KM Mittal Cleaning Services (“KM Cleaners”). By booking or using our services, you agree to the following Terms & Conditions. These terms are designed to ensure transparency, fairness, and smooth service delivery for both parties.
2. Definitions
- Company / We / Us – KM Mittal Cleaning Services
- Client / You – Person or entity booking our services
- Services – Cleaning services provided by us
- Booking – Confirmed service appointment
- Service Fee – Agreed total cost of service
3. Acceptance of Terms
By booking our services, you confirm that:
- You agree to these Terms & Conditions
- You are authorized to make the booking
- These terms override any previous discussions or agreements
4. Nature of Services
Our cleaning services are based on time, labour, and property condition.
Please note:
- We do not guarantee restoration or “as-new” results
- Final results depend on:
- Property condition
- Maintenance history
- Surface quality
5. Quotes & Pricing
All quotes are based on the information provided at the time of booking.
We reserve the right to adjust pricing if:
- Property condition differs from description
- Heavy dirt, mould, grease, or neglect is found
- Property size was misrepresented
If revised pricing is declined, a call-out fee of $150–$250 may apply.
6. Payment Terms
6.1 Payment Before Service
Full payment is required before the service begins unless agreed otherwise in writing. We reserve the right to refuse service if payment is not received.
6.2 Deposits
- Deposits may be required to confirm bookings
- Deposits are non-refundable unless required by law
6.3 Late or Non-Payment
Any unpaid amount will be treated as a debt. We may:
- Apply administrative fees
- Charge interest (as permitted by law)
- Refer the matter to debt recovery agencies
- Take legal action if necessary
Additional recovery and legal costs may also apply.
6.4 Chargebacks
If a chargeback is initiated:
- We may dispute the claim with supporting evidence
- We may recover any associated losses
Unjustified chargebacks may result in:
- Administrative fees ($150–$250)
- Service refusal in future
- Debt recovery action
7. Cancellations & Access
7.1 Cancellation Policy
- More than 24 hours notice → No charge (deposit retained)
- Less than 24 hours → Cancellation fee may apply
- Same-day cancellation → Up to 100% service fee
7.2 No Access
If we are unable to access the property:
- A call-out fee may apply
- The service may be cancelled
8. Access & Site Conditions
Clients must ensure:
- Safe working conditions
- Availability of electricity and water
- Clear and unobstructed access
We reserve the right to refuse service if the site is unsafe, hazardous, or misrepresented. In such cases, full charges may still apply.
9. Client Responsibilities
You are responsible for:
- Removing valuables and fragile items
- Securing pets
- Providing accurate service details
We are not responsible for:
- Pre-existing damage
- Normal wear and tear
- Faulty installations
10. Scope of Work
10.1 Included Services
Only tasks clearly agreed at the time of booking are included.
10.2 Excluded Services (Unless Added)
The following are not included unless specifically requested:
- Ceiling cleaning
- High external window cleaning
- Deep mould removal
- Pest control
- Rubbish removal
- Biohazard cleaning
- Construction residue cleaning
- Heavy grease removal
10.3 Additional Services
Additional services can be arranged at extra cost, such as:
- Wall washing
- Blind cleaning
11. Re-clean Policy
11.1 Conditions
Re-clean requests must:
- Be reported within 24 hours
- Include supporting evidence
- Ensure the property remains untouched after service
11.2 Limitations
- Only one re-clean is offered
- Refunds are not provided unless required by law
11.3 No Guarantees
We do not guarantee:
- Bond return
- Passing of inspections
12. Damage & Claims
12.1 Reporting
All damage claims must be reported within 24 hours with proper evidence.
12.2 Resolution
We may choose to:
- Repair
- Replace
- Provide compensation
This will be determined at our discretion.
12.3 Exclusions
We are not liable for:
- Pre-existing damage
- Wear and tear
- Hidden defects
- Weak or aged surfaces
13. Limitation of Liability
To the extent permitted by law:
- Our liability is limited to the cost of the service
- We are not responsible for indirect or consequential losses (e.g., loss of income or business)
Nothing in these terms excludes rights under Australian Consumer Law.
14. Health & Safety
We reserve the right to stop or refuse service if:
- Conditions are unsafe
- There is abusive or threatening behaviour
- Illegal activities are observed
Full charges may still apply in such situations.
15. Conduct & Behaviour
We maintain a zero-tolerance policy for:
- Abuse
- Harassment
- Threatening behaviour
We may cancel services or refuse future bookings if such conduct occurs.
16. Photos & Documentation
We may take photos or videos of the property for:
- Service records
- Quality assurance
- Dispute resolution
17. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our control, including:
- Weather conditions
- Natural disasters
- Government restrictions
18. Privacy
We collect and use personal information only for:
- Service delivery
- Payment processing
We comply with Australian privacy laws.
19. Indemnity
You agree to indemnify us against any loss caused by:
- Unsafe working conditions
- Incorrect information provided
- Breach of these Terms
20. Governing Law
These Terms are governed by the laws of Queensland, Australia.
21. Dispute Resolution
In case of disputes:
- You must contact us first
- Both parties agree to attempt resolution in good faith
- If unresolved, mediation will take place in Brisbane
22. Updates to Terms
We may update these Terms & Conditions at any time. Continued use of our services indicates acceptance of the updated terms.